212 reviews forSureFlap Microchip Cat Flap

Don't get me wrong, these things function correctly for a while, but I'm now on my 4th in 10 years so there seems to be some kind of inherent fault, they generally fail just outside the warranty period. Gonna try another make this time.

Really great at first – kept our three cats safe and kept marauders out of the house. Unfortunately, though, after a couple of years it ceased to work. Replacing the batteries sorted things out for maybe 48 hours, maybe less. Apparently this is what happens as electronics age. I think given the price it should’ve lasted longer than a couple of years.

We have had several of these cat flaps over the years and after a couple of years they all develop the same fault, where the batteries last only a few days or less. It’s an obvious design fault, sureflap have replaced under the warranty in the past and we currently have an open warranty claim with them again.

Bought 9 months ago. Worked OK until ... first sign - batteries kept running down v quickly, then constant clicking. Now batteries, dont even last through the night. When flat, the cat flap locks the cats inside - so had toilet accidents. More concerning -despite assurances, it also locks the cats out, randomly. Customer services were completely useless. DO NOT BUY - it does not work as a cat flap

i have 6 cats, all getting upset as a visiting tom cat was coming in my house and spraying! all my cats are natured or spayed so they didnt want the tom cats in their home and i didnt want the smell. they soon got use to the noise and could unlock it quickly to get in. batteries last me 7 months so not to bad really.

Good cat flap, we installed in a double glazing unit. Worked fine for three years, then the RFID reader lost sensitivity and cats were stuck outside. SureFlap gave me a 20% discount, but no flexibility to provide a replacement under warranty, even though it was only two months over.

TheApp is glitchy. Tech support have offered advice, but none of it has worked. Currently now stuck on the initial screen, so can’t even log in. The usual restart the phone or uninstall nolonger works. The system when it shows it’s all connected, actually isn’t, so you can’t make changes on the app. Left to now manually operating the cat flap which defeats the object of having it. Reliability to work properly is issue. As others have said it eats batteries. Great idea, just not there yet.

After 3 years 10 months the batteries were lasting only a couple of days at a time. This was in spite of keeping the tunnel clean, the brushes hair free and the sensors clean. Guarantee only lasts 3 years. SureFlap told me to buy a new one! They gave me a voucher but Zooplus is cheaper.

Metal will cause it not to read your pet´s chip mainly from outside to inside meaning they get stuck outside. If you have even as little as 1 mm thick metal in your door be prepared to cut a huge hole to get this to work. Also, the weather proofing on the swinging flap itself barely protrudes from the flap. I suppose this is to ensure the flap has no friction. Not good for the winters as cold air pours in around the flap. Better weather proofing and RFID sensor would make this 5 stars.

Pleased with it in general but the problem I have is that they go out ok but as they push with paw, they don’t put head in tunnel to come in n so it’s not registering , they try to by pushing poor but it won’t open

Very disappointed. It worked at first but now we have to change the Duracell batteries EVERY WEEK! Poor cat has been locked out all night on several occasions. Just cannot work out why it eats batteries so quickly. It was fine at first. We are even down to one cat since the summer and he sleeps all day too. Wish they'd made it dual function i e take the batteries out and it becomes a conventional cat flap but it doesn't.

My year old cat has gone out in the night when flap should have been locked..Got up in the morning to find it had reset to opening for exit. I haven't seen him since and I am heartbroken.

I read a lot of reviews before buying, and was a bit concerned that Rosie, quite a nervous pussy, would be scared by the click. When first installed I taped the flap open without batteries in the flap. When she had used it a few times I set it with the flap down and the catch taped down. Eventually I installed the batteries to activate the microchip reading function. Quite wary at first but after 2 weeks she now uses it without any fear. A quieter catch mechanism would be welcome.

After 3 years parts failing and they expect you to change them and will not replace unit regardless of the times it breaks, after their warranty which is only 3 years, that does not warrant a reasonable time, as trading standards states, so an expensive item to only last 3 years max.

At first, the sound of the latch opening scared my cats, it took them almost a week to learn, but once they got used to it, they go in and out whenever they want. Very happy with the purchase!

I have been using this cat flap for 18 months, I have just changed the batteries for the first time (it is indoors on a door). Only one of my cats can pass and the other remains blocked. Exactly what i wanted! The chip reader works very well with the cat identification chip.

Makes a loud noise whenever the lock opens scaring my cat. He wont use it. Poor.

We traded our classic cat flap for it because our neighbour's cat spent its time with us. Super simple installation - in the hole already made for our old cat flap. Very simple chip registration too. For the moment everything is working perfectly, the neighbour's cat remains outside and we are delighted.

Very good product. Our cat very easily pushes the door which closes well, the air does not pass.

Thanks to this cat flap, the neighbour's cats do not get in and my cats feel safe inside the house without intruders