SureFlap DualScan Microchip Cat Flap

Please don't buy this cat flat and if I could give zero I would. Microchip scan works for one of my cats but not the other therefore no option but to disable feature and use manual lock mode. However tom cat down the road head butted flap while locked and broke the cheap plastic lock mechanism so I may as well have a hole in my door. For £65 SureFlap are having a laugh.

Recently bought the dual-scan model and full marks to the product! However the arrival of a new Norwegian Forest kitten may have highlighted a real problem of “tail-gating”! Arrived home yesterday afternoon to find no sign of Monty and after 10 minutes of frantic searching spotted him outside in the garden. Huge relief but had not yet programmed the safety aspect of “in only” so this could have been disastrous! Will now use manual over-ride!

The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.

I've loved this cat flap, until.... My nervous cat didn't mind the click noise it makes before unlocking (I've read some scared cats were put off by it). It's not suitable for large cats. My 5kg boy can just about fit so large breeds might struggle or won't fit. Just to give you an idea, my JRT can't fit through. It's a bit of a pain to clean. It's not letting draught through. And here's why I feel I was cheated by them saying it'll keep your indoor cats safe etc etc. I have another cat who's partially blind and not street wise so only gets supervised garden time daily. BUT even he could work that click noise is when it's his chance to tailgate my other cat out! I've also witnessed it to unlock when my cat (not allowed to exit, only enter) was by the flap from the inside and my dog (chip not set up) was outside. It unlocked when it wasn't meant to! We're now having to shut kitchen door when not at home to ensure our blind cat won't get out. this was the reason why we invested in this cat flap in first place... Also be aware it will unlock when battery is low (mine didn't beep to let me know in advance). Please, ensure you take extra precaution if it's dangerous for your indoor cat to escape. I've contacted manufacturers, but they refused to add caution regarding tailgaters nor stop advertising it as safe in multi cat household...

This is brilliant but unfortunately my cat will only enter it using her paw and so it doesn't activate it so I have to use it manually !

We've owned the standard SureFlap microchip cat flap for a couple of years and recently upgraded to the dual scan after getting a 6 month old Bengal kitten as we wanted to keep him indoors whilst allowing free exit and entry for our existing cat. Build quality of the updated flap is of the same high quality, if not slightly better with uprated draught exclusion. The principle of the dual scan is excellent, however the Bengal learned within 2 weeks that if he follows right behind the other cat whilst he is going outside, the kitten can get out too before it latches. So, a good product but if it's critical that a cat stays indoors, don't rely entirely on the cat flap to keep him in.

We ordered this for just one of our cats who goes outside the other 4 are house cats. We got a local double glazing company to fit the flap into a sealed unit in our conservatory. It looks neat & tidy & works really well & was easy to program using the manual. It may not be suitable for a very large cat as the flap size is not huge.We also needed to buy the additional fitting as it was put into glass. Really pleased with it.

Works just as described. All the cats got used to the feeders very quickly. All it took was putting their favourite pouch inside and letting them sniff it. They knew it was there, just had to figure out how to get to it. A couple of times they jumped when the lid opened, but their desire for their favourite pouch was stronger. There's no smell of food at all in the flat. I already have 3 feeders for cats on different diets (one tomcat on urinary, another tomcat on no special diet, and two cats on gastrointestinal).

Easy to install. Works well. It's a shame there doesn't seem to be a LARGE version available.

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..

The flap was easy enough to install and programme, but it’s useless. The cats learned to pick the lock within a week, whether it was locked in one direction, both, or completely. I specifically wanted this feature so I could programme which cat goes in and out and when. As just an ordinary cat flap, the product is expensive and clumsy.

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.